The Expert Advice team has expertise and provides consultancy in the fields of:

  • employment
  • debt
  • housing
  • welfare benefits
  • Welsh law.

Consultancy includes:

  • Interpreting the law
  • Tactical advice
  • Second opinions / case discussions
  • Drafting work
  • Legal research.

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Expert Advice Team

31 Mar 17

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A better service from the expert advice team


From 1 April 2017 we are improving the way that you access the expert advice team. We’re introducing a new system for advisers to log enquiries with us.


What does this mean for you?


You’ll still access us in the same way, but the first time you use the new system you’ll need to register. Here’s a video that shows you how to do that.


We will still have access to any previous enquiries you’ve sent us and will respond to those in the usual way. If you have any problems accessing the system please contact


Why have we made the change?


The new system will give you better information about how your enquiry is being handled and let you feed back to us on whether you’re happy with the service we provide.


You’ll know when your enquiry has been received, when it’s been actioned and you’ll have access to real time information on our likely response time. You’ll be able to tell us how we’re doing and if the advice we provided helped you and your client.


It will also give us much better insight into the quality of service we are providing, allowing us to focus on giving you the support that you need.


Help us make sure all advisers get this message


It’s important that we get this message out to all advisers ahead of the change on 1 April, so please share this message with all advisers in your local office. You can also download and print this poster for your office to remind advisers to register.


Kat Barry

Head of Expert Advice